Return Policy
Refund & Exchange Policy
We strive for your complete satisfaction. If you're not entirely happy with your purchase, we're here to help.
Returns & Exchanges Conditions:
- Items must be returned in new condition: unworn, undamaged, unwashed, and with original tags and packaging.
- Returns and exchanges are accepted within 100 days of delivery. Late returns may be declined.
- The buyer is responsible for all return costs unless the return is due to our error.
- All returns must be pre-authorized. Direct returns without notification are not accepted.
To Initiate a Return or Exchange:
- Email support@backwoods-clothing.com for authorization and instructions. Include your order number and reason for return.
- Follow the instructions provided by our customer service team to proceed.
Order Cancellation:
- To cancel an order, contact customer service at support@backwoods-clothing.com promptly.
- For cancellations after 24 hours but before shipment, a 15% cancellation fee applies.
- Cancellations are not accepted for orders that have already been shipped.
Refunds:
- Upon receipt and inspection of your return, we'll notify you via email. Approved refunds are processed to the original payment method within 5-7 business days.
- If your refund is delayed, check with your bank or credit card company; it may take additional time to post to your account.
- For unresolved refund issues, please reach out to support@backwoods-clothing.com.
Please Note:
- Do not return items to the address on the parcel; it may be a transit warehouse. Correct return address will be provided by customer service.
This policy ensures that we handle returns and exchanges fairly and efficiently, keeping your satisfaction as our top priority.
